Frequently Asked Questions
Everything you need to know about shopping with PEP Store
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
How can I return an item?
We offer a 30-day return policy. Items must be in their original packaging and unused. Simply visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
PEP Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
What should I do if my item arrives damaged?
We apologize for the inconvenience. Please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or full refund.